Shipping and Delivery
We will normally aim to dispatch your order within two/three working days (i.e. excludes Saturdays, Sundays and Bank Holidays) of receiving it. A signature is normally required on all deliveries. Please ensure that the name, address and telephone number provided for deliveries is one where someone is available during working hours. If you specifically ask for your order to be left if you are out, you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items.
Our basic shipping charges are:
England, Wales & Lowland Scotland orders are charged at £4.99 per order up to a maximum total order value of £24.99 and £7.99 for order values totaling £25.00 or more.
OTHER CARRIAGE RATES APPLY TO:
Scottish Highlands & Islands, Channel Islands, Isle of Man, Scilly Isles, Northern Ireland and Non-UK Mainland Shipping. Please contact the office for more information and prices on
All our prices include UK VAT where applicable. Our Vat Number is GB 514 4877 36. For delivery of orders outside of the UK, VAT may not be applicable, please contact us for details and prices on
We operate a cash with order system, we do not send goods on "approval".
Please note this Policy applies to DAMAGED GOODS ONLY.
This policy also only applies to purchases made online via our company website (www.horslyx.com). It does not refer to goods purchased via our network of stockists or through any other channels, such as merchants or agents representing Horslyx.
While every effort is made to ensure that goods reach you in perfect condition, on occasion faulty or damaged goods may need to be returned for a replacement or a full refund.
In the first instance, we will endeavour to replace any item that is deemed faulty. In most cases we can offer a like for like replacement, however if the item being returned is no longer in stock or no longer manufactured and available from our suppliers we will refund any money received from you using the same method originally used by you to pay for your purchase.
Please note that we are unable to offer a refund or replacement on items that have been damaged through wrongful or inappropriate use, not following instructions, or normal wear and tear.
You have 7 working days from delivery to return any faulty items. We ask that you contact us immediately regarding any faulty or damaged items to arrange their return. Return enquiries MUST be made via e-mail,
, in the first instance to ensure that your return is dealt with swiftly.
Caltech Ltd (Horslyx) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will not pass your e-mail address to other trusted traders unless you agree. We do not use 'spam', defined as random marketing emails in the Privacy and Electronic Communications Act, to personal email addresses.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site.
The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes